ptgaming Privacy Policy – How We Handle Your Data

1. Who This Policy Covers

This Privacy Policy applies to all individuals who visit, register on, or use the ptgaming platform, including players, prospective players who browse without registering, and any person who contacts ptgaming customer support. It covers personal data collected through the website, the Android and iOS apps, and any communications with ptgaming including live chat and support email.

2. What Personal Data We Collect

The type of information ptgaming collects depends on how you use the platform. The following categories of personal data are collected:

Registration and Account Data

• Full legal name
• Date of birth (to verify you are 21 or older)
• Email address and mobile number
• Username and encrypted account credentials
• Residential address

Identity Verification (KYC) Data

• Government-issued ID (e.g., passport, driver's licence, national ID)
• Selfie or photo verification as required during the KYC process
• Proof of address documents if requested

Financial Data

• Deposit and withdrawal transaction records in PHP
• Bank account names associated with your transfers (for matching and verification purposes)
• Transaction reference numbers and amounts

Usage and Technical Data

• Login history, IP address, and device identifiers
• Browser type and operating system
• Game play history, session durations, and wagering activity
• Pages visited on the platform and app navigation patterns

Communications Data

• Support chat transcripts and email correspondence
• Any information you voluntarily share when contacting ptgaming

3. How We Use Your Personal Data

ptgaming uses the personal data we collect for the following purposes:

4. Sharing of Personal Data

ptgaming does not sell, rent, or trade personal data. We may share data with third parties only in the following circumstances:

• Service providers: Third-party companies that support platform operations (e.g., KYC verification services, payment processing infrastructure, server hosting) under strict data processing agreements that prohibit them from using your data for any other purpose.
• Legal obligations: Where required by applicable Philippine law, court order, or regulatory request. ptgaming will comply with lawful requirements to disclose information.
• Fraud and security: Where sharing is necessary to prevent, detect, or investigate fraud, money laundering, or other criminal activity.

We do not share personal data with advertising networks or third-party marketers.

5. Data Retention

ptgaming retains personal data for as long as your account is active and for a period afterwards as required by applicable law and standard financial record-keeping obligations. KYC documents and transaction records are retained for the minimum period required under applicable anti-money laundering and financial compliance rules.

When data is no longer required and no legal obligation to retain it exists, it is securely deleted or anonymized.

6. Security Measures

ptgaming implements technical and organizational security measures to protect your personal data against unauthorized access, loss, or disclosure. These include:

• SSL/TLS encryption for all data transmitted between your device and our servers
• Encrypted storage of passwords and sensitive account credentials
• OTP-based authentication for new device logins and financial transactions
• Access controls limiting which staff members can access personal data based on their role
• Regular security monitoring and vulnerability assessments

While these measures significantly reduce risk, no system is completely immune to security threats. You can contribute to your own account security by keeping your login credentials confidential and notifying support immediately if you suspect unauthorized access.

7. Cookies and Tracking Technologies

ptgaming uses cookies and similar tracking technologies on the website and in the app. Cookies are small files stored on your device that help the platform function correctly and improve your experience.

• Essential cookies: Required to keep you logged in and maintain your session. These cannot be disabled without breaking platform functionality.
• Functional cookies: Remember your language preferences, game settings, and other personalization options.
• Analytics cookies: Help us understand how players navigate the platform so we can improve it. These are anonymized and not used to identify individual users.

ptgaming does not use third-party advertising cookies or share cookie data with external advertisers.

8. Your Rights Over Your Personal Data

As a ptgaming player, you have the following rights regarding your personal data:

9. Children and Minors

ptgaming is strictly for players who are 21 years of age or older. We do not knowingly collect personal data from persons under 21. If we become aware that an account is owned by a person under 21, that account will be closed and any data collected will be deleted in accordance with applicable law.

10. Changes to This Privacy Policy

ptgaming may update this Privacy Policy from time to time to reflect changes in our data practices or applicable law. When material changes are made, players will be notified through the platform or by email. The effective date at the top of this page indicates when the current version was last updated. Continued use of ptgaming after the effective date of any changes constitutes your acceptance of the updated policy.